“Inspiring healthcare workers to be their best is what Vaatsalya is all about.”
SEAD Innovator Vaatsalya is a network of primary and secondary care hospitals providing affordable healthcare in semi-urban and rural areas of India. As Vaatsalya works towards its goal of expanding to 20 hospitals in southern India, the organization understands that the key to success lies in low employee turnover and well-trained workers.
A blog post by the International Partnership for Innovative Healthcare Delivery (IPIHD) identifies five barriers to employee retention faced by organizations: relationship with the manager, respect in the workplace, satisfaction with compensation, interest in living in a rural area, and opportunities for learning.
IPIHD Project Manager Anne Katharine Wales met with Vaatsalya's new human resource director to learn about the strategies they are using to overcome these challenges. The HR team identified three key company values which improve employee satisfaction, translating into better healthcare services for their patients:
- Ensure that all employees feel valued and understand how their work contributes to excellent patient care.
- Motivate employees through attainable future growth opportunities within the organization.
- Provide a highly transparent organizational structure.
Vaatsalya's new system provides an inspiring model for keeping costs low and retaining motivated employees.